Service


Common Service Issues and Error Messages

PSD 03 023  –  Mailing machine is locked out needing audit confirmation.
Action: Press the coin button and go to # 3 (Postal inspection) and press OK button. The machine should display transaction in progress or loading funds. Once completed press the Ok button. Press the back arrow button as far as you can. You should now be able to run postage.

PAR 04 022  –  Mailing machine locked out due to past due/unpaid invoice.
Action: You will need to contact our administrative office  251-928-4976 in order to help with this issue.

PAR 04 027  –  Account shutoff.
Action: You will need to contact our administrative office  251-928-4976 in order to help with this issue.

BAS 19 009  –  Feature not allowed. 
Action: Try to pull main power and reboot. If this does not correct the issue, you will need to contact our service department at 251-928-4976 in order to help with this issue.

BAS 19 003 or 004  –  Scale error.
Action:Try to pull main power and reboot. If this does not correct the issue, you will need to contact our service department at 251-928-4976 in order to help with this issue.

** If your problem is not resolved, please contact our service department at 251-928-4976.

Equipment Operator/User Manuals

If you would like an Operator/User Manual please email us at office@accuratecontrolequipment.com. You can also submit a Service Request Form stating you would like an Operator/User’s Manual.